I have an open ticket with Cisco WebEx support regarding reminder emails for scheduled webinars in Event Center. On a recent client event, we noticed that emails weren't being received on some of our test accounts.
I went back and double-checked to make sure the "send reminders" checkboxes were clicked and that the date and time for sending was right. I then updated the second reminder date/time, since I still had time to get it sent. Nothing came through.
My support rep of course went through the ways I could have messed up the settings, since these types of problems are almost always user error. We also looked for the emails in spam or junk mail folders. No luck.
Today I got another message saying that my support rep has not received reminder emails over multiple test events he has set up. So it looks like a real bug.
Any software can have a temporary bug, and I am sure Cisco will get this fixed. But it's an important feature and you might not even be aware of the problem, so I thought I would highlight it for WebEx hosts and administrators.
This also points out a useful best practice. ALWAYS register a test account as an attendee for your webinars so you can check that everything is working from the attendee perspective.
Have you held a webinar in WebEx Event Center over the past couple of days? Can you verify whether reminder emails were received by attendees? Comments in the positive or negative may prove helpful in tracking down whether this is widespread or only happening for a subset of users. Thanks!