According to the Adobe Acrobat Connect Pro blog, hosted customers now get 24x7 in-meeting support as part of their hosted subscription (active as on November 3). You can pay extra and get "Gold" support, which includes customization and integration, along with "direct access to senior level engineers and prioritized case handling."
The company posted toll-free support telephone numbers for the US, Canada, UK, Ireland, France, and Germany. I guess we just found out by context where the bulk of the Connect Pro hosted customers reside!
Good for Adobe. I believe 24-hour support included with the software should be a high priority consideration when looking for a web seminar technology. Adobe had been lagging in their support offerings.
While I'm on the subject, I've also been encouraged by a recent addition to the Adobe Connect User Community forums. Last month David Yun, the Connect Pro Community Manager, started a forum board for Connect Pro product suggestions. A few people have written in (including yours truly) and David has read and responded. I appreciate the appearance of taking user suggestions seriously. I'll really appreciate it if they implement all my suggestions without question and build a product completely customized for my tastes and preferences! ;-)
