Continuing my problem report from yesterday, I still have not been able to get the necessary ActiveX control to load so that I can upload and share a PowerPoint file when acting as a presenter in Microsoft Live Meeting Web Access mode.
Microsoft tech support has asked me to verify that I can install other ActiveX controls from other websites (I can) and then asked me to reset Internet Explorer back to its pristine state.
First I used the built in Tools button in IE7 to reset all settings back to the manufacturer's original state. But I didn't see any change in the behavior of that recalcitrant control.
So I was forced to reinstall Internet Explorer from scratch, downloading it from the Microsoft website, installing it, and applying updates through the Windows Update mechanism. That meant another few rounds of computer reboots and rechecking the ActiveX settings again. I made sure my antivirus program was disabled and tried to upload a file inside of Live Meeting. No luck. The program is as stubborn as ever and refuses to install the necessary control. Without it, I am stuck and unable to show my presentation.
I sure would hate for this to be happening to one of my customers as they attempted to get set up to deliver a webinar using the Web Access mode of Live Meeting!