The Webinar Blog

Why Buy Web Conferencing From A Reseller?

Some web conferencing products are sold primarily or exclusively through the manufacturer of the conferencing software. You may come to the signup page through a referral partner, but if you choose to license GoToWebinar or omNovia (as examples), you’ll probably end up working directly with the software vendor and you’ll see bills coming from those companies.

Other conferencing vendors allow their business partners to sell the product usage licenses directly, with billing coming from the reseller rather than the manufacturer. Adobe Connect, Microsoft Live Meeting, and WebEx Event Center (as examples) all have strong reseller networks.

I am not a software reseller or manufacturer and I have no vested interest in convincing you to take one approach or the other. I work with vendors and with resellers in my Webinar Success consulting and support business.

The advantages to working directly with a manufacturer should be obvious. Your relationship is with the entity that owns the software. You can’t get left in the cold if your reseller goes out of business or decides to stop supporting the product. Maybe you feel more comfortable with direct support or account management from the vendor.

But let’s look at the other side of the coin. What advantages can come from working with a web conferencing reseller? There is a lot of potential for added value, which you may or may not realize… There are no sure bets in this world.

I have seen cases where a reseller can get you a cheaper licensing rate than you can get from the manufacturer. Resellers enjoy wholesale pricing, and if they want to drop their profit margin and pass the savings to you, they might be able to make up the difference by selling you additional products or services.

One of the key benefits you may enjoy is more personalized service. A company the size of Adobe, Microsoft, or Cisco has many thousands of customers and simultaneous assistance requests. A typical conversation starts with: “What is your customer number? Do you have an existing ticket number? What is your name, your phone number, your email address? What category does your question fall under?”

A smaller, specialized services reseller may be working with only a few customers at any one time. If you are lucky, you can have a conversation that starts with “Hey, Bob. It’s me. I’m still having that problem from yesterday. Can you give me a hand?” Ideally you’ll have a dedicated account rep who knows you and can intervene on your behalf with billing or support questions.

Then there is the issue of value added services and offerings. I was just talking to Roger Rosenquist, the director of marketing at ConferencePlus, so I’ll use them as an example while their info is fresh in my mind. Hopefully it won’t sound like an advertisement for the company!

Like many resellers and service providers in this space, ConferencePlus offer a variety of products and services. They will set you up with Live Meeting, WebEx, or something else that suits your needs (such as Thomson Reuters for video webcasting). If your event demands the use of local audio/video experts to run sound and cameras, the company will arrange local support or studio availability. If you need audio conferencing in conjunction with your web event, they will provision that. So your reseller can act as a broker and multi-vendor consolidator to make sure you have all the technology pieces in place.

But then ConferencePlus offers additional options that go beyond standard provisioning. They have an option for very large enterprises running lots of audio/video to install a physical audio bridge on the company’s network. ConferencePlus manages security settings, maintenance and upgrades, integration with web conferencing, and other IT issues. The customer gets the security, ownership, and potential cost savings of using their own local equipment, but without needing to dedicate training and support time for their internal IT or datacom staff.

Another example of value-add that works for certain customers is something ConferencePlus calls their Share Portal™ Content Management Application. This lets their clients quickly group archived recordings onto a private web page for secure access by groups or individuals. Account managers can control access security, naming, and availability of different recordings.

I think that gets the idea across. A reseller and value-added service provider may not be necessary or appropriate for your needs. But then again, it might give you additional options on pricing, support, and associated functionality you couldn’t get by going through the web conferencing vendor directly.

If you do elect to use a reseller, look for how long they have been in business and have sold your desired technology. Ask whether they provide first line technical support themselves or whether you will be going through the manufacturer’s support lines. Ask what kind of training and expertise their support people have with the product. Compare pricing and licensing options they can provide with those of the vendor. And see whether they offer additional capabilities through proprietary software or services that will give you cost-effective benefits.

Technorati Tags: web conference,web conferencing,web event,online meeting,web meeting,webinar,web seminar,online seminar,webcast,webcasting,ConferencePlus

Webinar Polls As A Game Show

I attended an innovative web seminar today that featured integration between omNovia web conferencing and LearningWare AllPlay Web. AllPlay Web automatically segments the audience into teams. As each attendee answers a multiple-choice question, his or her response is checked against the correct answer and if they get it right, their team’s score is incremented. The system displays the voting results for all attendees (similar to a standard web conference poll results display), shows the correct answer, and shows the cumulative scores for each team. As more questions are asked, audience members can watch their team’s competitive supremacy compared to the other teams.

AllPlay Web technically works with any web conference by opening the player in its own browser window and having people log in to play. The integration with omNovia is a little tighter however. omNovia has a tabbed interface that lets the application run inside the conference room frame. The presenter can instantly switch the audience back and forth between slide content, movie clips, and game show questions without making them look at multiple browser windows. omNovia also built a single sign on API so my login details from the web conference were automatically passed to the game without me having to retype my name and email.

Running these types of game show questions in the web conference showed off several unique considerations that content preparers and presenters need to be aware of.

1) Designing good multiple choice quiz questions is much more difficult than it seems. Most questions either have an obvious right answer that trivializes the question, or are so abstruse as to be nothing more than guesswork. Your answer choices should find a middle ground, where knowledge is rewarded with one distinguishably correct answer choice that doesn’t stand out from a set of other choices that are either obviously impossible or frustratingly similar.

2) The phrasing of answer choices needs to be unambiguous. For instance, today we saw a question asking “What most strongly influences retention of material in a presentation?” The answer choices were something like:

• Reward
• Emphasis
• Presentation style
• Emotional state of the audience

The presenter was looking for “Emotional state” as the correct answer, but as he discussed his point, it became clear that it really wasn’t the emotional state of audience members that influences retention – That would be like saying “Angry people remember things better than calm people.” The point was that attaching an emotional connection to a fact helps people remember it. The correct answer would have been better phrased as “Emotional connection to the material.” When your audience starts mentally debating what the answer means, they aren’t demonstrating subject knowledge anymore.

3) Think about what to do during the response window. When you display any kind of poll in a web conference, each audience member must receive it on his computer, read through the choices, consider their response, and lock it in. That takes a finite amount of time. The fast people are sitting around twiddling their thumbs while slower readers or slower internet connections are still working on it. You might consider answering an audience question at this time or restating information such as later availability of a recording or materials. Anything to avoid dead air (a cardinal sin in webinars) or references to things your audience can’t see (“I’m still seeing answers coming in… Interesting responses… Hmmm, a few more still to go…”). There’s a reason that Jeopardy plays its distinctive theme during the final round!

Designing interactive learning materials is a distinct niche in the online collaboration industry. LearningWare has a blog on a variety of subjects including their products and tips for effective use. I also have a subscription to the Articulate Rapid e-Learning Blog, which serves up a steady stream of practical guidelines and examples for creating online course content. Susan Smith Nash runs the E-Learning Queen blog, with many references and resources as well as personal opinions on the subject. And here’s a list from several years ago with many other resources. I haven’t checked to see if all of them are still current.

Technorati Tags: omNovia,AllPlay Web,LearningWare,webinar,web seminar,web meeting,online seminar,online meeting,webcast,webcasting,web conference,web conferencing,eLearning,e-Learning,online learning,online education,distance learning,course design

Recording Vulnerability in GoToWebinar

If you record your web conferences in Citrix GoToWebinar, you need to know about a possibility for unrecoverable loss of your content. Admittedly, it’s a low order of probability or else everybody would be screaming about it. Yet it happened to me on a client webinar last week. We lost an entire session recording, and the thing that truly frustrates me as a former programmer is that it could have been avoided through better programming design decisions.

To explain the scenario and how it could happen to you too, I need to give a bit of background so you understand the recording process.

When you record a webinar session in GoToWebinar, you make a settings choice before the recording starts. You can either save the recording file in Citrix’s proprietary format that requires their video codec for playback, or you tell it to convert the recording file to the more standard WMV format. Citrix’s format is more efficient, but if you plan to make the recording generally available to the public, the standard format is more useful. I chose to enable the conversion to WMV.

As soon as your webinar ends, Citrix closes the recording file and saves it to your local disk in a default directory or an alternate of your choosing. If you keep it in GoToWebinar format, you are done. BUT if you had chosen to convert to WMV format, the conversion process immediately starts. There is no confirmation dialog and no opportunity to delay the conversion till later. That is significant because the conversion process is extremely resource intensive and can take a very long time… As long as (or longer than) the original session duration.

Now here’s the kicker. Any experienced programmer knows that before starting a serious modification to a source file, you copy the source and keep it safe in case you need to roll back to it. But I guess that in the interest of preserving disk space, the Citrix engineers decided to directly modify the source file. Perhaps it copies it internally to a temp file during the process, but when the conversion completes, you have one and only one file… The conversion output. There isn’t even a temp or source file in your recycle bin. It simply gets replaced by the new version.

You know what’s coming next, don’t you? When the conversion started after our webinar, I went off to dinner and let it chug away for more than an hour. I came back to find the conversion progress bar at 100% and “Done” in the conversion dialog box. But my computer was frozen deader than a doornail. I couldn’t even CTRL-ALT-DEL to bring up the Task Manager. I had to do a hardware shutdown and reboot. When I rebooted, I found that I had a nice big 68MB WMV file in my directory, but it wouldn’t play. It had no audio or video properties associated with it. It would not load in any media player (including Citrix’s officially approved converter… Microsoft Expression Encoder 4). The Citrix Technical Support people were nice, and sincere in their desire to help, but eventually they could say nothing other than “Looks like your file is corrupted. Sorry about that.”

I eventually corresponded with an individual in Citrix Global Customer Support who confirmed that “there does appear to be an issue with auto converting large recordings to regular WMV files.” I say that even if there wasn’t a known issue, the practice of overwriting the source file instead of copying it is too risky. Computers crash, earthquakes occur, power goes out. If any of those things happens in the middle of your long conversion process, you could be completely out of luck, with no archive of your event and no recourse for recovery.

I was told that Citrix plans to completely overhaul the recording feature in GoToMeeting and GoToWebinar this year, offering greater convenience and reliability. Until then, my contact recommended avoiding use of the automatic conversion option to WMV if you want to ensure the survivability of your recording.

Unfortunately, you sacrifice convenience for safety. Converting a GoToWebinar recording to WMV on your own means downloading and installing Microsoft Expression Encoder 4 on your PC. That software relies on recent versions of .NET Framework, Silverlight, and DirectX, so there may be additional downloads and installs necessary on your computer. Once the product is installed, you can open your GoToWebinar recording file in the Encoder and convert it to an alternate format, properly retaining the source file in the process.

I hope the upgraded recording functionality comes along sooner rather than later. This experience was a nasty surprise for me and for my client. I have successfully auto-converted plenty of GoToWebinar recordings in the past, but losing even one session is one too many.

Technorati Tags: Citrix,GoToWebinar,webinar,web seminar,webcast,webcasting,online seminar,online meeting,web meeting,web conference,web conferencing

Thursday Is Webinar Education Day

I will be giving two webinars this Thursday, September 16. Each one-hour presentation is free and covers different aspects of producing and delivering web seminars.

The first session is aimed at organizers and producers of webinars. I will cover key tasks and considerations for creating and managing web events. You’ll have a chance to learn who needs to be involved, what they need to do, and how to support your presenters. This presentation is part of the educational webinar series sponsored by Citrix Online, makers of GoToMeeting and GoToWebinar. They are marketing the webinar primarily to audiences in the UK and Europe, with the start time scheduled for 3pm UK / 4pm Central Europe. That equates to 10am US Eastern time.

Click here to register for the Citrix webinar on administrative tips or copy the following address into your browser -- http://bit.ly/dcokf3

 

My second session turns the focus to the delivery of your content. I will cover tips and best practices for speakers and presenters. We will look at everything from preparing your equipment and physical location to speech patterns and voice control. This presentation is part of an educational series sponsored by Adobe, makers of Adobe Connect. The timing is most convenient for North America, with a starting time of 10am US Pacific / 1pm US Eastern.

Click here to register for the Adobe webinar on presentation tips or copy the following address into your browser -- http://bit.ly/9jdkKO

 

I hope you take advantage of these opportunities to improve your webinar knowledge and skills. Whether you work behind the scenes or get out in front of your virtual audiences, you can make the experience better for you, your company, and your listeners.

Technorati Tags: webinar,web seminar,online seminar,online meeting,web meeting,webcast,webcasting,web conference,web conferencing,webinar training,presentation training,presentation skills

How Does Multicasting Affect Your Webcast?

MediaPlatform put out a press release last week announcing that their WebCaster product is “the first enterprise webcasting software enabled with multicasting video to the Adobe Flash Platform using the new Adobe Flash Media Server 4 software.”

I received a couple of questions from readers asking me what this meant for their webinars or webcasts. Does it allow a different form of video content in a presentation? Does it apply to live or recorded video? Does it change the way they need to produce their video clips?

Multicasting is a technical consideration for network specialists and IT professionals. It will not change anything about the content you are producing or delivering in your presentation. It changes how efficiently the data flows over the network.

Multicasting refers to the way a data stream gets distributed out to multiple computers hooked up to a single network (for instance, office workers in a big corporate high rise, using the company's Local Area Network to reach the internet). Traditionally, if everybody in the company was watching the same webcast with video and computer audio, it would place a massive load on the company's network. Every person would have their own connection to the webcast, with all the audio/video data replicated separately for each computer. That could cause slow performance and visible or audible degradation of the signal as the network fights to carry the load.

The new Flash multicast protocol attempts to send one stream from the webcaster to the company's network. The local network then uses the connected computers to replicate and share the signal with each other, lowering the load on the company’s connection to the internet and hopefully improving performance for the entire network.

As you can tell, if your target audience is people from a large number of physical locations and different networks, this really has no impact at all.

(My apologies to technologists and datacom professionals who are getting apoplectic at this gross oversimplification of a complex subject. My aim here is to give a superficial explanation for the gentle layfolk of the world.)

Technorati Tags: MediaPlatform,WebCaster,webcasting,webcast,multicast,multicasting,Adobe Flash,webinar,web seminar,online seminar,video communications

Auxiliary Services For Webinars

“Nothing is impossible for the man who doesn’t have to do it himself.”
         -- A. H. Weiler

When you have an impossible requirement associated with your business webinar, the easiest way to make it happen is to assign it to somebody else. With that cheery thought in mind, here is a list of service options associated with webinars. These range from the glaringly obvious to things you may not have even realized were available.

For just about any service task, there is someone out there who is experienced and capable and willing to trade their time and expertise for your money. Indeed, I offer several of these services through my company, Webinar Success. But this isn’t an advertisement or solicitation for business. It’s a general resource list. Feel free to submit comments with services I overlooked or with links to your website if you are a service provider in this space.

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Presenter Training – There are many presentation training courses and consultants available for learning how to deliver information more effectively in a general sense. But there are very few customized specifically to the webinar/webcast environment. You can start with general presentation tips and overcoming fear of public speaking with organizations such as Toastmasters, or you can go straight for specialists in this area such as Roger Courville or (ahem) myself.

Marketing/Promotion – Assistance with web event promotion can include a seemingly infinite number of options:

• List creation & management
• List rental
• Email design and copywriting
• Landing page/registration page creation
• Press release writing and distribution
• Search ad creation and management
• Direct mail creation and distribution
• Banner ad creation and placement
• Social media management

Event Production – This is another area with plenty of subcategories. You can find turnkey producers who manage everything end-to-end, or you can find people to help out with specific pieces that suit your event and your coverage gaps:

• Building event plans and timelines
• Coordinating contracts with vendors
• Booking studio time and staff for professional video shoots
• Writing presentation scripts
• Coordinating content from speakers
• Running rehearsals
• Managing event recording
• Managing registrant communications
• Creating/hosting attendee surveys or feedback forms

Moderating – Acting as a moderator during the live event may be a matter of running the web conferencing technology, supporting the presenters, and dealing with audience technical questions/problems. Or it can be more actively associated with the informational content – hosting a panel discussion or providing linking content in a scripted presentation.

PowerPoint Creation – You can find design experts who will create new slides for your presentation or refine existing slides to make them more effective and engaging.

Demo Creation – There are consultants who specialize in helping you create a concise, smooth, and effective live demo to show off software or communicate product features.

Script Writing – Use an outside writer to create or refine the presentation script for your webinar. Make sure to use someone who has experience writing for the spoken word. It’s much different than writing for print.

Video Production – If your web conferencing technology allows you to show prerecorded video content, you can use production services to ensure that your video looks and sounds its best.

Voice Talent – Most voice work is done in advance for recorded productions to be watched on demand. However you can also find presenters who will deliver your scripted presentation in a live webinar as your spokesperson.

Guest Speakers – If you want to hire a noted personality to speak on your webinar or webcast, you may wish to use a Speakers Bureau to help find and book an appropriate person.

Recording Production – Most web conferencing technologies allow you to create a recording of the live webinar. Additional services may include the following options:

• Converting the recording to different audio/video formats
• Editing the recording to make it look and sound more polished
• Splitting the recording into smaller pieces for shorter viewing times
• Removing unwanted sections from the live event
• Hosting the recording online
• Burning the recording to CD-ROM or DVD
• Copying and mailing CDs/DVDs to your list
• Adding introductory and closing narration and/or music
• Setting up the recording for registration, password protection, reporting
• Uploading audio or video segments to online services such as YouTube or iTunes

Transcription – Transcription services create an electronic text document of the audio from your webinar. You can host or distribute the transcription file.

Content Translation – Translation services can create a new version of your slide deck in another language or they can translate your transcription for reference in other countries.

Simultaneous Interpretation – Some web conferencing technologies allow you to webcast multiple audio streams for different languages. Or you can offer a secondary teleconference number to let attendees listen in a secondary language. Interpreters instantly translate and recite the presenter’s monologue in another language.

Closed Captioning – A very few webinar technologies allow a closed caption text display that updates in synchronization with the audiovisual presentation. You will need a closed captioning service to provide the content for this text stream.

Review and Consulting – You can hire a webinar expert to review your webinars and offer specific suggestions for improvement. This may include attendee communications, registration, and/or presentation.

Technorati Tags: webinar,web seminar,online seminar,web meeting,online meeting,webcasting,webcast,web conference,web conferencing

New Presenter Tools in omNovia

omNovia keeps quietly slipping features into their web conferencing software without making much noise about it. They don’t announce version numbers and new releases. Every so often I’ll log into my conferencing room and notice a new option. Then I go out to their Product Enhancements page to see what the heck is going on.

Today I noticed that after uploading a slide deck to the conference room I now have the option to show or hide a thumbnail display of the slides in my presentation. The display is local to my computer as a presenter. Other presenters can choose to show or hide it for themselves. The audience never sees it. I can click on a slide to immediately move to that point in the presentation (I still have the option to move forward or backward sequentially as well).

This is not a big new innovative feature for the industry. It’s more like something I simply expect a major webinar tool to have available. But I do like the fact that the option to show the thumbnail images is local for each presenter. I’m delighted that omNovia has moved beyond the rather primitive method of direct-accessing a slide by typing in its number. As a presenter, there are times when being able to see what slide comes next is a huge benefit. It keeps you from being surprised by your own presentation!

I also finally took the time to play with a feature that they added at the end of July. Presentation Manager is a tool that lets a presenter or moderator pre-load a sequence of content items to show during the webinar. Consider a complex webinar that includes the following steps:

1. Show slide deck #1 with introductory slides
2. Show slide deck #2 for first presenter
3. Conduct audience poll #1
4. Show movie clip #1
5. Show slide deck #2 for second presenter
6. Show movie clip #2
7. Conduct audience poll #2
8. Show slide deck #3 for summary and wrap-up

This requires someone on the presentation team to be very familiar with all the loaded content. Each time you want to bring up the proper slide deck, movie clip or poll, you have to open a presentation dialog popup window and select the appropriate content piece from a list of all loaded items. Not rocket science, but it can add a few seconds of distraction from the content and delivery. And if you accidentally select the wrong content item, you look disorganized.

With Presentation Manager, you do all the selection ahead of time and save the sequence under a name of your choice. During the live event, you bring up the sequence list and click each item’s play button at the desired time. The selected content immediately displays for the audience, without requiring you to go through the search and select process.

Although the Presentation Manager actions are presented in a sequential list format, you still have the ability to arbitrarily select them out of sequence if desired.

The one thing that seems to be missing is automatic tab switching. omNovia uses a tabbed display to show different kinds of content. The presenter chooses whether the audience should see the Application Sharing tab or the Slide Show tab or the Movie Player tab or the Live Video tab, and so on. If you are sitting on the Slide Show tab and click the Presentation Manager action item to show a movie clip, it faithfully loads the movie in the conference room and starts playing it. But nobody would see that video unless the presenter manually changed the view to the Movie Player tab. I can’t imagine a situation where you would want to start showing a new piece of content but not actually show it! Adding an automatic tab switch when appropriate seems like a good enhancement here.

Admittedly, in many simple webinars Presentation Manager would be overkill. If you just narrate over one PowerPoint deck, there is no need for the functionality, in which case you simply ignore it. But I can definitely see this coming in handy for more complex productions.

Technorati Tags: omNovia,Presentation Manager,webinar,web seminar,online seminar,online meeting,web meeting,web conference,web conferencing,webcasting,webcast

Peelon.com Adds Another Webinar Search Engine

We have another entrant in the ever-growing category of webinar listing services. Peelon.com seems to be based somewhere in Europe. There is not much information on the web site to glean anything about the company, contacts, or management.

I’ll say this for it… It’s simple. One page letting you choose a type of event filter, an “Industry” filter, and a date range. Results are displayed in a columnar list on the same page.

To add an event, you click a rather small and unobtrusive link in the top right. Again, simplicity is the watchword. You fill in the basic information about your event and click Submit. There is no charge. For some reason, it asks you to enter an event time, even though there is no time zone field and the time is never displayed in the listing results.

The one interesting feature of this search engine is that events have a language associated with them. This is very useful in Europe with so many languages used in a relatively small area. Ten languages are listed, covering most of Continental Europe. However there seems to be a bias against Scandinavian countries, as none of those languages are offered as choices.

Welcome to the boxing ring, Peelon!

Technorati Tags: Peelon.com,webinar,web seminar,web event,online event,webcasting,webcast,web conference,web conferencing

Promoting Webinars With Video

Debra Helleren shared with me an innovative approach to promoting a public webinar. She produces a webinar series targeting real estate agents around the country. They often bring in noted experts in their field to talk about best practices and techniques.

They decided to have some fun creating a video promotion for one of their expert webinars. Instead of the usual email copy filled with bullet points about “what you will learn,” they created a promotional video and posted it on YouTube on a custom channel (that’s a YouTube concept that lets you brand and group your videos on a single page). It’s tongue in cheek, using a spy motif to tease the audience about getting top secret information.

It’s basically a set of slides or screen shots, a little bit of cute and simple overlay animations, some background music, and some voiceover narration. It’s not television network production work, and it’s not meant to be. But it does an excellent job of building anticipation, promising value, and making it seem like the event is going to be engaging and fun to attend.

You can do this too! If you have the right technology, you can even embed video directly into your email blasts. For instance, I regularly get emails from Gary Anderson at Netbriefings using their Proclaim Messenger technology. It captures a short audio-video message from your webcam and wraps it straight into an email.

If video production scares you, you might try audio-only. I see that KRM Information Services is using AudioAcrobat to embed sound clips on their webinar landing pages.

Please feel free to add comments with techniques and products that you use to create audiovisual webinar promotions. I’ll allow self-promotional comments on this post, so do include links to your solutions if you sell related products.

Technorati Tags: Debra Helleren,real estate,realtor,webinar,web seminar,web meeting,web conference,web conferencing,webcasting,webcast,marketing,audiovisual

Web Collaboration Trends

Intercall put out a press release today summarizing results from a survey of college students about watching webcast courses. I have to admit I was surprised by how widespread some of the behavior characteristics are… I knew that streaming courses over the web was done, but I didn’t realize how many students relied on it.

Consider that 48 percent of students said they take multiple classes scheduled for the same time! That’s a far cry from my college days, when I would painstakingly juggle which classes to sign up for based on whether I could get from one side of campus to the other in time. 78 percent of students said that professors had made courses available online, either live or on demand. What do you think these students are going to expect of communications when they enter the workforce? Will they agree to attend multiple product briefings or team meetings scheduled for the same time because they figure they can watch the webcast recording later?

Fortunately, small businesses seem to be adapting to the trend as well. A press release by AMI-Partners focused on trends among US businesses with fewer than 100 employees. AMI found that nearly half of these businesses use web conferencing solutions today, with penetration expected to grow to 80 percent in 2011.

But as I first pointed out three years ago and have mentioned several times since then, AMI cautions that industry revenue is in jeopardy from “a large number of low-quality, free web-conferencing solutions.” They say the quality differentiation from paid solutions is now disappearing quickly, as free web conferencing vendors add more robust features.

I would argue that for several vendors, the ONLY differentiation between their free and fee web conferencing offerings is the number of people allowed in a web meeting.

The small meeting web conference is going to get a lot more usage, but bring in a lot less money over the next year. I don’t think this is a reversible trend.

Technorati Tags: Intercall,AMI-Partners,web conferencing,web conference,web meeting,online meeting,online conference,webcasting,webcast,online education