Why didn't I know about this? Citrix has created a system status page for its GoToMeeting products. It went into play last August and I am embarrassed that I only now realized it.
Today I was having some problems with synchronization of audio and video in a GoToMeeting session. I tried reaching technical support, but there were very long waits on both telephone and online chat. I put out a frustrated tweet, and a representative responded very quickly, offering to help me. I definitely appreciated that.
I eventually managed to get through to a telephone rep who was also very helpful and went through an online test session with me. When time came to run our live webinar on GoToWebinar, everything went smoothly and we had no attendee complaints.
But I could have saved myself some frustration if I had known that I could get automatic notifications of significant system-impact events delivered right to my inbox. Just visit http://status.gotomeeting.com/ and you get the option to subscribe with your email address.
Looking at the page today would have shown me that the audio problems were not local to me, but a temporary system problem affecting some percentage of their users. That would have let me wait for resolution rather than bothering tech support. Once I know the company is aware of the problem and is working on it I can stop my own local troubleshooting.
I wish every web conferencing vendor would implement a similar system. And I wish I knew about all of them!
Thanks for keeping us users in the loop, Citrix. I hope this post helps people discover the resource you have built.
