I had to update my post from yesterday when WebEx pushed out a new version that fixes their problem with Windows 10 access. I am happy to say that you can once again join Event Center and Meeting Center sessions from Windows 10 browsers without needing third-party utilities or changing developer-level settings.
The new version upgrade also changed a few things in the user interface. I happened to be holding a WebEx rehearsal today in Meeting Center and we suddenly realized that controls were missing. At the bottom of the Participants panel, there are usually controls to let meeting attendees raise their hand and configure their audio settings:
Now those buttons were gone.
I got on the phone with a WebEx technical support agent, who tried to replicate the "bug" on his computer. He could not. But we couldn't get the buttons to appear on my computer! After spending close to an hour in multiple tests and periods on hold while he checked with Engineering, he finally announced that I was on a newer release than his version, and the new release seemed to have eliminated those controls.
Raise hand is now implemented as a small toggle icon to the right of the participant's name. Audio controls have to be accessed from the top command bar. So we didn't lose functionality, but I have to change all my screen shots and instruction slides for attendees.
It would have been nice to get some notification or other indication that we were on a new release and that functionality and interface controls had moved. WebEx could set up some kind of message for the meeting host at a minimum. It would also be nice if they informed their own technical support personnel about changes that directly impact users.
Once I knew what was going on, I was able to track down release notes for the new Version 30 software and verify the following:
Some in-meeting experience controls have been consolidated:
When sharing the screen, the Shared button is replaced with a green outline to indicate that the screen is being shared in the meeting.
The Raise hand icon moves next to the participant name.
The Audio button and Invite and remind others to join icon have been removed because they were redundant. Use the options on the Quick Start page or menu commands for these functions.
The Expel command is available from the right-click menu when the host selects a participant's name.
I was also very happy to see another much-needed piece of functionality slipped in:
- A chat notification appears for the user if the chat panel is closed or collapsed.
Hooray! New users who join a session and don't know how to open the Chat panel can now see messages sent to them. Great for moderators trying to get everyone on the same page.
To check your WebEx version number, log in and go to Support - Downloads in the left navigation panel. A page will display with your Meeting Center or Event Center version number. These changes apply to version 30 as the high-level integer portion.