Some product features are like answers to trivia questions. If you know about it, it's obvious. If you don't, you wonder how anybody could possibly expect you to have that information.
Here's a cute little feature in GoToWebinar that is helpful but very easy to overlook. I didn't notice it for ages. This is only useful for people on the presentation team with "Organizer" role authority. Those are the only people who can see questions typed in by webinar attendees.
(You might well ask why speakers identified with a role of "Panelist" can't see questions typed in by attendees. I ask this question all the time. But no… The only way for a presenter to see attendee questions is to give them full administrative power to end the webinar by mistake and to control the recording process. But I digress.)
If you answer enough attendee questions, you will inevitably find that people start asking the same old questions, needing the same old answers. You might keep a text document full of standard answers open in another window, available for copying and pasting. You might scroll up through previous questions to try to find the answer you typed to someone else. But in GoToWebinar, there is actually a tremendously convenient, unlabeled button to help with the process (click these pictures for larger versions):
Clicking that tiny arrow at the bottom right of the Questions panel brings up a selection menu:
GoToWebinar provides a few standard template responses, but below those it shows you a list of recent replies you have typed to people's questions. All you have to do is select one from the list and it pops into the reply window for the newly selected question. You can send it with a single click or further edit it if necessary.
Cool!
